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Billing, Cancellation & Refund Policy

Our policy for subscriptions, credits, cancellations, and refunds.

Promptyx Billing, Cancellation & Refund Policy

Effective Date: April 18, 2026

Last Updated: April 18, 2026

This Billing, Cancellation & Refund Policy explains how subscriptions, credits, top-ups, cancellations, and refunds work for Promptyx. This policy forms part of the Promptyx Terms of Service.

Promptyx is operated by Modern Enterprise, based in Barasat, Kolkata, West Bengal, India ("Promptyx", "we", "us", or "our").

1. Billing Overview

Promptyx may offer:

  • free trial access
  • paid subscriptions for access to certain Promptyx features
  • prepaid wallet balance, credits, or top-ups for running prompt tests and LLM API calls

Your billing page, checkout page, pricing page, or order confirmation will describe the specific plan, billing cycle, price, and included features.

2. Free Trial

We may offer a free trial period for some users or plans. During a trial period:

  • we do not charge subscription fees unless clearly stated otherwise
  • some features may be limited
  • users may still need to add wallet balance or top-up funds to run LLM-powered testing or prompt execution features

We may change, limit, or end trial offers at any time.

3. Subscriptions

Paid subscriptions may be billed monthly, yearly, or on another billing cycle shown at checkout.

By purchasing a subscription, you authorize Promptyx and its payment providers to charge the subscription fees, applicable taxes, and any renewal charges using your selected payment method.

Unless otherwise stated, subscriptions renew automatically at the end of each billing period until canceled.

4. Usage Credits, Wallet Balance, and Top-Ups

Promptyx may require wallet balance, usage credits, or prepaid top-ups for LLM-powered features such as prompt execution, testing, or sample runs.

Top-ups and credits may be used for:

  • prompt execution
  • model API usage
  • testing sample files or data
  • other metered or usage-based features

Promptyx may provide promotional credits, including a promotional credit of up to USD 5.00 on activation of a subscription. Promotional credits:

  • are not cash
  • are not transferable
  • are not redeemable for cash
  • are not refundable
  • may be withdrawn or expire in accordance with our platform rules

Paid top-up balance or account credit balance expires after 3 months of account inactivity.

For purposes of this policy, inactivity means no meaningful account activity, such as login, prompt execution, top-up use, or other qualifying usage as determined by Promptyx in good faith.

Unless otherwise stated, promotional credits and paid balance may be consumed in the order determined by Promptyx at the time of use.

5. Pricing and Taxes

Prices are shown in the currency displayed at checkout. Applicable taxes, including GST or other transaction taxes, may be charged where required.

For India-based customers, payments may be processed through an India-focused payment provider. For international customers, payments may be processed through a global payment provider.

Promptyx may update pricing from time to time. Price changes will generally apply on a future billing cycle unless otherwise required by law.

6. Failed Payments

If a payment fails:

  • we may retry the payment
  • we may suspend or cancel active paid access
  • we may pause access to paid features or usage-based functionality

If a subscription payment fails after activation, we may provide a short grace period of up to 1 day to allow payment completion or update of payment details. If payment is not completed within that period, the subscription may be canceled or downgraded.

7. Cancellation

You may cancel your subscription at any time through your billing settings or by contacting us at admin@promptyx.tech.

Unless otherwise stated:

  • cancellation stops future renewals
  • cancellation does not automatically create a refund
  • your subscription will remain active until the end of the already-paid billing period, unless we state otherwise or cancel earlier for payment failure or policy reasons

Top-ups or credits do not automatically expire on subscription cancellation unless separately stated on the platform.

8. Refunds

We may offer a partial refund of up to 50% of the subscription amount if:

  • the refund request is made within the first 5 business days of an active paid subscription
  • the account has not materially abused, consumed, or exhausted the value of the subscription or related services

Refund decisions are made by Promptyx in good faith and may take into account:

  • the timing of the request
  • the amount of service already used
  • any promotional credits already granted
  • any usage-based consumption, including LLM calls and testing activity
  • fraud, abuse, or policy violations

9. Non-Refundable Items

Unless required by law or expressly approved by Promptyx, the following are non-refundable:

  • promotional credits, including any USD 5.00 activation credit
  • used or consumed usage credits
  • top-ups already used in whole or in part
  • prior billing periods
  • taxes, payment processing charges, or third-party fees where non-recoverable
  • services suspended or terminated due to policy violations

10. Refund Process

To request a refund, contact admin@promptyx.tech with:

  • your account email
  • the date of purchase
  • the payment receipt or invoice, if available
  • a brief reason for the request

Approved refunds will be returned to the original payment method where possible. Processing times depend on the payment provider and bank.

11. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute without first contacting us, we may suspend or terminate your account while the dispute is under review.

If a chargeback is resolved in our favor, we may restore access at our discretion. We may also recover unpaid fees, dispute costs, or related losses where permitted by law.

12. Plan Changes

We may offer upgrades, downgrades, or plan changes. These may:

  • apply immediately
  • apply on the next renewal
  • change the included feature set, limits, or credit structure

Specific treatment of proration, if any, will be shown at checkout or in your billing settings.

13. Changes to This Policy

We may update this policy from time to time. This policy may be updated periodically, as and when deemed necessary by Promptyx management, without email intimation to users. If we make material changes, we may revise the "Last Updated" date and update the website accordingly.

14. Contact

If you have billing, cancellation, or refund questions, contact:

Modern Enterprise

Barasat, Kolkata, West Bengal, India

Email: admin@promptyx.tech

Website: https://www.promptyx.tech/